Refund Policy

This Refund Policy explains when you can get a refund for RedRound plans and reports, and how to ask for one. It forms part of our Terms of Service, and words such as round, test window and release have the meanings given there. Nothing in this policy limits rights you have under consumer law that cannot be excluded.

1. Scope

This policy applies to all purchases from Yousea Technology Limited, which operates RedRound: Single reports and Basic, Pro and Enterprise subscriptions, monthly or yearly. Payments are processed by Stripe. Current prices are on our pricing page.

2. Subscriptions

• You can cancel a subscription at any time in your account, through the Stripe Customer Portal.
• Cancellation takes effect at the end of the current paid period. Until then, your subscription and its rounds continue as normal.
• We do not refund or credit the remaining part of a period. This applies to monthly and yearly subscriptions.
• To avoid a renewal charge, cancel before the end of the current period. Subscriptions renew automatically until canceled.
• After cancellation, your subscription reports remain available for export for 30 days, then they are deleted.
• If a monthly round cannot be created because ownership verification has lapsed or the test plan is incomplete, we notify you. If you fix the problem within the same billing month, we run the round in that month. Otherwise no round runs for that website in that cycle, and the missed round is not carried over, refunded or credited.

3. Rounds canceled before the test window starts

To cancel a round, contact support@redround.com before its test window starts.

• Single report: nothing is charged when you order, so canceling before the test window starts costs nothing. If you have been charged for that round, we refund it in full.
• Subscription round: we refund that round, or, if you prefer, credit it against your next renewal. The amount for one round is the price of the current billing period, divided by the number of months in it and by the number of websites in your plan. For example, one round on Basic billed monthly is USD 200 (USD 1,000 ÷ 1 month ÷ 5 websites).
• Free test: there is no charge to refund.

4. Late delivery

We deliver each report within 24 hours of the start of its test window. If we do not, for reasons on our side, you can choose either:

• a full refund of that report or round; or
• a free new round on the same website.

This applies to Single reports you have bought and to subscription rounds. Delays caused by you, such as a pause you asked for, are not reasons on our side. Please tell us which option you choose within 14 days of the time the report was due.

5. Delivered reports

Once a paid report has been delivered, it is not refunded, except:

• for late delivery for reasons on our side (section 4);
• for billing errors and duplicate charges (section 9);
• where the law requires a refund.

When we refund a report or a round, access to that report as a web page and as a PDF is closed.

6. Single report

• Nothing is charged for a Single report unless the round confirms at least one finding of medium, high or critical severity and you choose to buy the full report.
• You can buy the full report within 27 days of the release of the round's results. If you do not buy it, you are not charged, and the results are deleted 30 days after release.
• The price is fixed when the order is accepted and does not depend on the number of findings. Payment unlocks the report of that round; it does not start a new round.
• You see the number of confirmed findings and their severity before you decide to buy. For this reason, once the full report is unlocked, it is not refunded, except for billing errors, late delivery for reasons on our side (section 4), or where the law requires.

7. Free test

A Free test costs nothing, so there is nothing to refund. If the round confirms no finding of medium or higher severity, the full report is delivered free.

8. Incomplete coverage

• If the website is unreachable during the test window, or your exclusions block its main functions, the report is delivered under the normal rules of your plan, and no refund is due for that reason. A Free test round in this situation counts toward the Free test limits.
• If coverage is incomplete for reasons on our side, we reschedule the round at no charge. A rescheduled Free test round does not count toward the Free test limits.

9. Billing errors and duplicate charges

If you were charged the wrong amount or charged twice, tell us at support@redround.com within 30 days of the charge. We refund the incorrect amount to your original payment method.

10. How refunds are paid

• Refunds are processed through Stripe to the original payment method.
• Your bank or card issuer may take 5 to 10 business days to show the refund.
• Charges and refunds are made in US dollars. If your account is in another currency, the amount you see may differ because of exchange rates set by your bank or card issuer.

11. Chargebacks

If you think a charge is wrong, please contact support@redround.com before you open a chargeback with your bank or card issuer, so that we can look into it. While a chargeback is open, we may suspend access to the reports related to the disputed payment.

12. Right of withdrawal for consumers in the EEA and the UK

If you are a consumer in the EEA or the UK, you normally have 14 days from the purchase to withdraw from a contract for digital services, without giving a reason.

When you buy a Single report or start a subscription, you ask us to start the service within that period, and you acknowledge that:

• if you withdraw after the service has started, you pay for the part we have already provided, in proportion to the whole contract; and
• you lose the right of withdrawal once the service has been fully provided, for example once the full report of a round has been unlocked.

To withdraw, email support@redround.com with your workspace and order details, stating that you withdraw from the contract. We refund any amount due within 14 days of receiving your notice, to the original payment method.

If you are a consumer resident in the European Economic Area (EEA) or the United Kingdom, you may have a statutory right to withdraw from a purchase within 14 days without giving a reason.

• At checkout, you ask us to start the service within the withdrawal period, and you acknowledge that you lose the right of withdrawal once the round has been fully performed.
• If you withdraw after a round has started but before it has been fully performed, you may have to pay for the part of the service already provided.
• When you buy a Single report, the round has already been performed and payment unlocks the report at once. At checkout, you acknowledge that you lose the right of withdrawal once the report is unlocked.

To withdraw, send a clear statement to support@redround.com within the withdrawal period.

13. How to request a refund

Email support@redround.com with:

• the email address of your account;
• the name of your workspace;
• the website (hostname) and the order or receipt reference;
• the date and amount of the charge;
• what happened and, for late delivery, whether you choose a refund or a free new round.

We will confirm the outcome by email.

14. Changes to this policy

We may update this policy together with our Terms of Service. We publish the updated version on this page with a new "Last updated" date. A change does not affect a refund you requested before it takes effect.